{"id":4181,"date":"2025-09-23T10:51:46","date_gmt":"2025-09-23T08:51:46","guid":{"rendered":"https:\/\/www.granitomarketing.it\/hotelcristalloandalo\/conditions-of-stay\/"},"modified":"2025-11-25T12:07:15","modified_gmt":"2025-11-25T10:07:15","slug":"conditions-of-stay","status":"publish","type":"page","link":"https:\/\/www.hotelcristalloandalo.com\/en\/conditions-of-stay\/","title":{"rendered":"Conditions of Stay"},"content":{"rendered":"

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Hotel Cristallo Andalo<\/h2>\n

Conditions of Stay<\/h3>\n

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Reservations<\/strong>
Reservation requests can be made by email or phone, providing your full name, address, telephone, and email. Following the request, the property will send you a confirmation email containing the details of your stay. The reservation is considered complete upon payment of the deposit. Confirmations made by phone alone will not be accepted, as they cannot be documented. Subsequent changes or requests to reservations are only valid if made in writing (email or chat) and confirmed in writing by the property with a written response.<\/p>\n

Deposit and Standard Cancellation Policies<\/strong>
The reservation will be confirmed only once the deposit has been made.<\/p>\n

Deposit Fully Refundable Up To 21 Days Before Arrival<\/strong>
From 20 days before arrival until the scheduled arrival date, or in the event of a no-show, a penalty of 80% of the cost of the booked stay will be charged. In the event of a late arrival or early departure, the entire booked stay will be charged, with no refund of any unused days. The above conditions also apply in the event of unforeseen circumstances or force majeure (illness, injury, extraordinary events, etc.), unless otherwise insured by the guest.
Extra insurance: For greater peace of mind, we suggest insuring your reservation with Care4UHotel, which reimburses penalties in the event of cancellation or interruption of your stay. Find our more at
www.care4uhotel.com\/it\/care4uhotel<\/p>\n

Payment for your stay
The balance for your stay and any additional charges are due at the end of your stay, and can be paid in cash, credit or bank card. Visa, Mastercard, American Express, and Maestro cards are all acceptable forms of payment.
(Please note: payment by check is subject to applicable laws and the property\u2019s discretion.)<\/p>\n

Rates
The amount shown during the booking email is the price you will pay at the end of your stay. (Rates and discounts listed on the site are not confirmed unless in your confirmation email.)<\/p>\n

Check-in e check-out<\/strong>
Rooms are available for check-in starting at 2:30pm on the day of arrival, and check-out must take place by 10:00am on the day of departure. Upon booking we cannot guarantee your exact room number, floor, layout or location in the hotel.<\/p>\n

Treatments and Services
Half-board includes lodging, breakfast, and dinner. Drinks and additional services are excluded.
Lunch is available at the hotel restaurant for an additional charge. Unused meals booked will still be charged.<\/p>\n

Extra Services<\/strong>
All services not expressly listed \u201cincluded in the price\u201d are to be considered extra and come at an additional cost.<\/p>\n

Reference<\/strong>
For anything not expressly regulated, reference is made to the provisions of the Civil Code, the Tourism Code, and any hotel regulations filed with the competent Chamber of Commerce.<\/p>\n

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Hotel Cristallo Andalo<\/h2>\n

General Conditions<\/h3>\n

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    \n
  1. Rates do not include the \u201ctassa di soggiorno\u201d (daily tax) of \u20ac2 per person ages 14 and up.<\/li>\n
  2. Prices are for half-board per room, drinks not included.<\/li>\n
  3. Full board with menu.<\/li>\n
  4. For stays of less than 5 nights, we will send you a quote upon request.<\/li>\n
  5. Meals and services included in the price, but if not used will not be refunded.<\/li>\n
  6. Prices listed are approximate, only estimates prepared by our staff will be honored.<\/li>\n<\/ol>\n

    Prices and discounts are subject to change. Room prices quoted are never considered reserved or confirmed until the deposit has been paid.<\/em><\/p>\n

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    Hotel Cristallo Andalo<\/h2>\n

    Add-on Services<\/h3>\n

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    We offer these selected services for an additional fee, upon request:<\/strong><\/p>\n

      \n
    1. Morning babysitting (\u20ac20 an hour)<\/li>\n
    2. Hiking stroller rental (\u20ac10 a day)<\/li>\n
    3. Bathrobes, flip-flops, and bathing caps are required for pool access<\/li>\n
    4. Spa treatments and massages<\/li>\n
    5. Laundry, drying, and ironing services<\/li>\n
    6. Lunch, and therefore full-board, can only be booked during your stay. . Lunch must be booked by the evening before and is available from 12:30 – 1:30pm.<\/li>\n
    7. Lessons with the \u201cNuova Andalo\u201d ski school are available with a dedicated ski instructor.<\/li>\n<\/ol>\n

      We inform our guests that the provision or availability of hotel services may be subject to change or interruption.<\/p>\n

      For an updated list of available services, please consult our staff.<\/p>\n

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      Hotel Cristallo Andalo Conditions of StayReservationsReservation requests can be made by email or phone, providing your full name, address, telephone, and email. Following the request, the property will send you a confirmation email containing the details of your stay. The reservation is considered complete upon payment of the deposit. 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