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FAQ

frequently asked questions


  • When should I check out?

    Payment for the stay and extras takes place at the end of the stay and can be made in cash, checks or by credit / debit card.
    Credit cards accepted: Visa, Mastercard, American Express, Maestro.
    For payment at the hotel we accept cash up to € 1999.00, check, debit card and credit cards of the Visa or Mastercard circuits (we do not accept payments with American Express or Diners).
    According to current regulations, a delayed arrival, cancellation or interruption of the stay, trigger penalties for you. load.
    To avoid this unpleasant inconvenience, we recommend that you take out insurance in the event of a trip cancellation.
    You can contact your trusted company or other specialized travel companies, we recommend the following: assiglobal.org

  • Is there a laundry service?

    Yes, the hotel has an internal laundry with washer and dryer.
    The service is subject to a fee, € 10.00 per wash.

  • What services does the hotel offer for the family?

    In our hotel with mini club, children are all welcome!
    For the little ones (from 3 years onwards) in fact, we have a space in store where they can give free rein to their imagination, creativity and desire to play in the company of new, nice friends and our competent entertainers.
    In addition to the indoor hall, the hotel has outdoor slides and table football.
    We try to offer high quality services every day to make the family stay an excellent parenthesis free of any problem. We will do everything to make you happy!

    • Differentiated menu for children and afternoon snack
    • Personalized baby food on the instructions of mom and dad.
    • Baby Kit: cots, cots, baby bath tubs, changing tables, safety rails, bottle warmers, high chairs, toilet seat reducers
    • Possibility to sterilize baby bottles at the bar or restaurant
    • Possibility of fast baby dinner with parents in the restaurant at 19:00
    • In the evening baby dance and entertainment for everyone
    • Excursions and activities with alpine guides dedicated to all children aged 5 and over: Activity Kids (summer only)
    • Free access to the pool every day from 09:00 to 19:30
    • Slippers for adults and children
    • Pool towels are available for everyone, delivered at the SPA entrance
    • Free WI-FI Internet access throughout the hotel
    •  In all rooms SKY programs with unmissable exclusives
    • Your personal Paganella Guest Dolomiti Card
    • Large private covered parking, uncovered.
    • Paid garage 50 meters from the hotel

    Activity Summer:

    • Daily excursions with Alpine Guides (Activity program), easy and challenging routes to discover Andalo and the Dolomites;
    • Simple excursions that can also be done with the stroller every morning in the company of the entertainers!

  • What are the hours of the mini club?

    Summer in Andalo for children is made up of woods to discover, outdoor games and lots of fun in the open air are the watchwords!

    SUMMER HOURS
    Monday - Saturday: From 09: 30-12: 30, 14: 30-19: 30 and after dinner baby dance until 21:30
    Sunday: From 2.30pm to 9.30pm
    Winter is a perfect combination of white peaks and lots of snow!

    WINTER TIME
    Monday - Saturday: From 09: 00-13: 00, 14: 30-19: 30 and after dinner baby dance until 22:00
    Sunday: From 2.30pm to 9.30pm
    We try to offer high quality services every day to make the family stay an excellent parenthesis free of any problem.
    We will do everything to make you happy!

  • From what age can they access the mini club?

    We accept children at the mini club from 3 years of age with the possibility of assistance for lunch at an extra cost.

  • What are the restaurant opening hours?

    The restaurant respects these hours:

    SUMMER:
    Breakfast 7: 30-10: 00
    Lunch 12: 30-13: 30
    Dinner 19: 30-20: 30

    WINTER:
    Breakfast 7: 30-10: 00
    Lunch 13: 00-14: 00
    Dinner 19: 30-20: 30

  • What activities are carried out at the mini club?

    At the miniclub there are alternating manual activities, group games, drawing, cinema

  • What should we wear to access the pools and wellness center?

    To enter our wellness center it is mandatory:
    bathrobe, cap and slippers not in terry cloth
    possibility of renting a bathrobe
    1 week € 10.00 rental
    + € 10.00 deposit which will be returned at the end of the stay
    3 days € 5.00 rental
    + € 10.00 deposit which will be returned at the end of the stay
    Swimming cap € 2.50
    Pool slippers € 5.00

  • Is there a special menu for children?

    For older children it is possible to write what you want on the menu, at no additional cost.
    (Pasta with tomato sauce, meat sauce, pesto, cutlet and fried potatoes, vegetable soup, tortellini, soups ...)

  • What services are available but are they paid?

    Some services are subject to payment:

    • Morning babysitting service;
    • Trekking strollers rental (€ .10,00 per day)
    • Bathrobes, slippers and hair caps, mandatory to access the pool;
    • Treatments and massages;
    • Laundry, drying and ironing service;
    • Full board: only during the stay it is possible to book lunch and therefore full board from our menu. Lunch must be booked by the previous evening and is available from 12:30 to 13:30
    • Agreement with the Italian Ski School "Nuova Andalo" with a dedicated ski instructor;

      We inform our guests that the provision and / or availability of hotel services may be subject to changes or be interrupted.
      To obtain an updated list of available services, please consult the offer.

  • Does the hotel accept pets?

    Your four-legged friend will be welcome.
    Access is allowed in the common areas with a leash, excluding the Restaurant, Miniclub and Wellness Center.

  • From what time can we show up at the hotel?

    The room is delivered after 14:30 on the day of arrival and must be vacated by 10:00 on the day of departure.

  • Payments accepted

    For payment at the hotel, the evening before departure, we accept cash up to the extent permitted by law, check, debit card and Visa or Mastercard credit card.

  • Is a late check out possible?

    For Check-Out we kindly ask you to vacate the room by 10.00.
    Different times can be agreed directly at the reception.
    An extra will be charged for staying in the room until 18.00, if the same is available.

  • Is the restaurant open for lunch?

    Of course the restaurant is open for lunch every day.
    Alternatively, the hotel has a bar with quick meal service (salads, cutting boards, sandwiches, wraps, bruschetta, first courses, main courses, centrifuges).

  • What do I find in the wellness center?

    The wellness center has:
    Beauty area for massages
    Private Spa for couples
    Cloud bath
    Baby pool with slide and games for children with water heated to 32 °
    Swimming pool overlooking the Paganella slopes with water heated to 32 °
    External whirlpool with water heated to 34 °
    External hay bath
    Sauna
    Turkish bath
    Herbal cabin
    Ice waterfall, tropical shower and revitalizing shower
    Relaxation area with loungers and water bed

  • What should I do to confirm the reservation?

    To reserve the room you can contact us by e-mail or by phone.
    Your name, surname, residential address, telephone number and e-mail address will be requested and a confirmation e-mail will be sent to you.
    The confirmation e-mail summarizes all the booking data that are considered accepted at the time of payment of the deposit equal to 30% of the stay; only telephone confirmations are not accepted as the booking data cannot be documented.
    Requests subsequent to booking are considered valid if received by email and accepted with feedback from us.
    Below are our references for sending the bank transfer:

    UNICREDIT BRANCH BANK OF ANDALO
    IT35W0200834300000105130364

    In the name of Hotel Cristallo Andalo
    In the reason for payment, please enter the Surname or Reference of the reservation

  • What are the cancellation policies?

    With the "standard policy" the reservation is considered definitively confirmed only upon payment of a confirmation deposit proportionate to the stay.
    In case of cancellation of the reservation up to 14 days from arrival we will fully refund the deposit; from 14 days to no show the penalty will be equal to 80% of the pension.
    In case of early departure or late arrival, the management reserves the right to charge 1 or more days depending on the booked but missing stay.
    For any interruption of the stay, nothing is due to a refund.

  • In case of allergies or intolerances?

    We are also available to prepare meals for celiacs and other types of food intolerance on request.
    Please inform the waiter of your intolerance or allergy, the hotel is at your complete disposal to satisfy any specific request.

  • Do you insure our holiday?

    Of course, and for a peaceful stay without surprises it is our advice to take out a policy. BOOK WITHOUT THOUGHTS.
    According to current regulations, a delayed arrival, cancellation or interruption of the stay, trigger penalties for you. load.
    To avoid this unpleasant inconvenience, we recommend that you take out insurance in the event of a trip cancellation.
    You can contact your trusted company or other specialized travel companies, we recommend the following:
    assiglobal.org
    The same protects you in the event of:

    • Booking cancellation due to illness or serious accident of the guest for whom the stay was booked;
    • Severe accident or sudden serious emergency resulting in hospitalization of a family member of the host;
    • Serious damage (theft, fire, etc.) to the guest's properties (house, apartment) that necessarily require his presence.


    In each of the cases mentioned above it is necessary to present a certificate certifying the reason for the cancellation (medical certificate / certificate from the police, etc.).
    The service only covers the cancellation of the entire stay and cannot be adopted in the event of a delayed arrival or early departure.

  • Can children access the pools?

    Of course, under the supervision of an adult.

  • Can we have lunch out with Full Board? Do you have any convention?

    IN WINTER:
    possibility of a meal voucher to be consumed at high altitude at the affiliated shelters for a value of € .10.00

    IN SUMMER:
    possibility of a meal voucher to be consumed at high altitude at the affiliated mountain huts (Chalet Malga Terlago, Bait del Germano and Rifugio Pradel).
    In summer and winter it is possible to request a basket with sandwiches, water and fruit.

  • What activities are offered for adults and children?

    Fun for all adults and children: the internal baby area where parents can let the little ones play, miniclub with entertainment, games, colors and books, with the little house and external slide.
    Excursions program for families in summer and winter:

    • from Monday to Saturday in the morning, we offer free experiential excursions for families to discover the area and our traditions.

  • What does the restaurant offer for breakfast, lunch and dinner?

    At the restaurant you will find:
    Buffet breakfast, lunch and dinner with choice of menu (at the time of request, indicate preferences for vegetarian menus and any intolerances and / or allergies)
    Once a week a typical Trentino dinner
    Meals for children on request at no extra charge Personalized baby food on the recommendation of mum and dad.
    BREAKFAST:
    a rich buffet awaits you to satisfy your every desire: fruit juices, organic products, homemade desserts, yogurt, cereals and fruit corner.
    LUNCH:
    lunch is served at the table and can be booked from day to day in complete freedom
    DINNER:
    dinner is served at the table, with the possibility of choosing between four first courses, three second courses, a rich buffet of appetizers, vegetarian dishes and homemade bread.

  • The opening hours of the pools and SPA?

    At Hotel Cristallo, we are proud to present the new wellness & beauty area "La Perla", for the exclusive and free use of our customers.
    Our elegant wellness center, of about 450 square meters, on two floors is the ideal place to spend pleasant moments of relaxation and well-being, for the mind and for the body.


    POOLS: 10: 00-19: 30
    SPA: 15: 00-19: 00
    BEAUTY: 10: 00-12: 00 and 14: 30-19: 00

  • Are baby food prepared for weaning?

    The kitchen staff is extremely available to satisfy any need for preparing baby food.
    We only ask you to eventually provide us with creams and baby food
    We also offer the possibility of a fast baby dinner with parents in the restaurant at 19:00

  • Do you have a brochure of the wellness center?

    Yes.
    You can download it from here.

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