To reserve a room, you can contact us by email or phone.
We will ask for your first and last names, address, telephone number and email address, and then you will receive a confirmation email.
The confirmation email will summarize all the reservation details, which are considered accepted upon payment of a 30% deposit. Confirmations by phone alone are not accepted, as the reservation details cannot be verified.
Requests after booking are considered valid if received by email and accepted with a response from us.

Below are our bank transfer details:

UNICREDIT BANCA FILIALE DI ANDALO
IT35W0200834300000105130364
Paid to the Hotel Cristallo Andalo

Please include your last name or booking reference in the reason for payment.

1. With the “standard policy,” your reservation is considered confirmed only upon payment of a deposit proportional to the stay. Cancellations made up to 21 days before arrival will result in a full refund of the deposit; cancellations made within 20 days or a no-show will incur a penalty of 80% of the total booked stay. In the event of early departure or late arrival, the entire stay will be charged.
2. According to current regulations, late arrival, cancellation, or interruption of your stay will result in penalties being charged to you. To avoid this unpleasant inconvenience, we recommend purchasing travel cancellation insurance. You can contact your trusted travel company or other specialized travel companies; we recommend the following: https://www.assiglobal.org/storno

No refunds will be given for any interruptions to your stay.

Of course, and for a worry-free stay with no surprises, we recommend taking out a BOOK WITHOUT WORRIES insurance policy.

According to current regulations, a late arrival, cancellation, or early termination of your stay will trigger penalties for you.
To avoid this unpleasant inconvenience, we recommend taking out travel cancellation insurance.
You can contact your trusted travel company or other specialized travel companies; we recommend the following:

assiglobal.org

This covers you in the event of:

• Cancellation of the reservation due to illness or serious accident of the guest for whom the stay was booked;
• Serious accident or sudden emergency resulting in the hospitalization of a member of the guest’s family;
• Serious damage (theft, fire, etc.) to the guest’s property (house, apartment) that requires their presence.

In each of the above cases, a certificate certifying the reason for the cancellation (medical certificate/police certificate, etc.) is required.
The service only covers cancellations of the entire stay and cannot be used in the event of a late arrival or early departure.

Rooms are available after 2:30 PM on the day of arrival and must be vacated by 10:00 AM on the day of departure.

We kindly ask you to vacate your room by 10:00 AM.

Different check-out times can be arranged directly with reception.
If requested and depending upon room availability, a late check-out fee will be charged for staying in the room until 6:00 PM.

Payment for your stay and any additional charges are due at the end of your stay and can be made in cash, check, or credit/debit card.

Visa, Mastercard, American Express, and Maestro cards are all acceptable forms of payment

For payments at the hotel, we accept cash up to €1,999.00, check, debit card, and Visa or Mastercard credit cards (American Express or Diners Club are not accepted).
According to current regulations, late arrival, cancellation, or early termination of your stay will result in penalties being charged to you.
To avoid this unpleasant inconvenience, we recommend taking out travel cancellation insurance.

You can contact your trusted travel company or other specialized travel companies; we recommend the following: assiglobal.org

For payment at the hotel, the evening before departure, we accept cash up to the legal limit, checks, debit cards, and Visa or Mastercard credit cards.

The restaurant respects these hours:

SUMMER
Breakfast 7:30-10:00am
Lunch 12:30-1:30pm
Dinner 7:30-8:30pm

WINTER
Breakfast 7:30-10:00am
Lunch 1:00-2:00pm
Dinner 7:30-8:30pm

Yes, the restaurant is open for lunch every day.

Alternatively, the hotel has a bar serving quick meals (salads, platters, sandwiches, bruschetta, first courses, second courses, and smoothies)

We can prepare meals for celiacs and to accommodate other food intolerances upon request.
Please inform the waiter of your intolerance or allergy; the hotel is at your complete disposal to accommodate any specific requests.

IN WINTER:
You can receive a €10.00 meal voucher to eat lunch at participating mountain huts.

IN SUMMER:
You can receive a meal voucher to eat lunch at participating mountain huts (Chalet Malga Terlago, Bait del Germano, and Rifugio Pradel).

In both summer and winter, you can request a packed lunch with sandwiches, water, and fruit.

At the restaurant you’ll find:

• Breakfast buffet, lunch, and dinner with a choice of menus (please specify vegetarian preferences and any intolerances and/or allergies when making your reservation)
• Once a week, a typical Trentino dinner
• Children’s dishes are available upon request at no extra charge. Personalized baby food is available based on the parents’ recommendations.

BREAKFAST:
A generous buffet awaits you to satisfy your every desire: fruit juices, organic products, homemade desserts, yogurt, cereals, and a fresh fruit corner.

LUNCH:
Lunch is served at your table and can be booked daily the evening beforehand.

DINNER:
Dinner is served with a choice of four first courses, three second courses, a generous selection of appetizers, vegetarian dishes, and homemade bread.

The kitchen staff is happy to handle your food preparation needs

We only ask that you provide purées and baby food if needed.
We also offer the option of a quick baby dinner with parents in the restaurant at 7:00 PM.

There is a free children’s menu with a choice of the following entrées:
Pasta with tomato sauce, ragù, pesto, cutlet and French fries, vegetable soup, tortellini, minestrine, etc.

To enter our pool and spa areas, the following are required:

• Bathrobe, swimming cap, and non-terrycloth slippers or flip-flops
• throbe rental available

1 week €10.00 rental
+ €10.00 deposit, which will be refunded at the end of the stay.

3 days €5.00 rental
+ €10.00 deposit, which will be refunded at the end of the stay.

Swimming cap €2.50
Slippers €5.00

The wellness center features:

• Beauty area for massages
• Private spa for couples
• Cloud tub
• Baby pool with slide and children’s games, heated to 32°C
• Swimming pool overlooking the Paganella slopes, heated to 32°C
• Outdoor whirlpool, heated to 34°C
• Outdoor hay bath
• Sauna
• Turkish bath
• Herbal cabin
• Ice bath, tropical shower, and revitalizing shower
• Relaxation area with poolside lounge beds and water beds

Of course, but only under adult supervision.

At Hotel Cristallo, we are proud to present our new La Perla Wellness & Beauty area for the exclusive and complimentary use of our guests.
Our elegant wellness center, approximately 450 square meters and spread out over two floors, is the ideal place to enjoy moments of relaxation and wellbeing for both the mind and body.

POOLS: 10:00am-7:30pm
SPA: 3:00-7:00pm
BEAUTY: 10:00am-12:00pm and 2:30-7:00pm

Your four-legged friends are welcome.
They are allowed on a leash in common areas, excluding the restaurant, kids’ club, and wellness center.

Of course, the hotel has a large indoor bar with an outdoor terrace serving quick meals (salads, platters, sandwiches, bruschetta, first and second course entrées, and freshly squeezed juices).

Yes, the hotel has an on-site laundry room with a washing machine and dryer.
This service is available for a fee of €10.00 per load.

Our hotel offers a mini club; all children are welcome!
For little ones (aged 3 and up), we have a space where they can unleash their imagination, creativity, and desire to meet and play with new friends and our expert entertainers.
In addition to the indoor dining room, the hotel also has outdoor slides and a foosball table.
Every day we strive to offer top-quality services to ensure positive and hassle-free family stays. We’ll do our best to make you happy! We’ll do our best to make you happy!

• Specialized children’s menus and afternoon snacks
• Homemade and personalized baby food
• Baby kits: cribs, cots, tubs, changing tables, bed rails, bottle warmers, high chairs, and special toilet seats
• Bottle sterilization is available at the bar or restaurant.
• A family-friendly and quick “baby dinner” at the restaurant available starting at 7:00pm.
• Each evening a baby dance and entertainment is available.
• Excursions and activities with Alpine guides available for ages 5 and up: Activity Kids (summer only, reservation required).
• Free daily pool access from 10am to 7pm.
• Slippers for adults, teens, and children
• Pool towels available for everyone, delivered at the SPA entrance
• Free WiFi throughout the whole hotel
• Sky TV in all rooms
• Your personal Paganella Dolomiti card
• Ample private indoor and outdoor parking
• Paid garage 100 meters from the hotel (€10 per day)

Activity Summer

• Daily excursions with Alpine Guides (Activity program), easy and challenging routes to discover Andalo and the Dolomites;
• Easy excursions to be carried out even with the stroller every morning in the company of the animators!

Children will have plenty to enjoy during the summer at the Andalo: woods to explore and outdoor games are the order of the day!

Summer hours:
Monday – Saturday, 9:30 – 12:30pm, 2:30 – 7:30pm, and after dinner, baby dance up until 9:30pm.
Sundays, from 2:30 – 9:30pm

Winter offers fun in the snow-covered mountains, with lots and lots of snow!

Winter Hours:
Monday to Saturday, 9:00am – 1:00pm, 2:30 – 7:30pm, and after dinner, baby dance up until 10pm
Sundays, from 2:30 – 9:30pm

We offer daily services of the highest quality to ensure excellent family stays in our hotel.
We’ll do our best to make you happy!

The Mini Club welcomes those ages 3 and older, and lunch is available for an additional charge.

The mini club offers a variety of activities, including crafts, group games, drawing, and film.

For a fee, we can offer:

• Morning babysitting
• Stroller rental (€10 a day)
• Bathrobes, flip-flops, and swim caps (all required for pool access)
• Treatments and massages
• Laundry, drying, and ironing services
• Full board (this includes lunch, which can only be ordered upon arrival and must be ordered the evening prior, available from 12:30-1:30pm the following day)
• Ski school lessons and packages

We inform our guests that the availability of hotel services may be subject to change.
For an updated list of services, please contact our staff.

Parents can watch their children play in the indoor area, a Mini Club with entertainment, games, coloring, and books, a playhouse and outdoor slide.
We offer a Family Excursion Program in the summer and winter:

• from Monday to Saturday mornings we offer free experiential excursions to help families explore the area and our traditions.